The Process
Once people express interest, a committee is formed to select an installer. A survey Rutter uses asks group members what they value most—examples include price, equipment quality, warranties, installer experience, and whether an installer is local. Those data points will be used by the selection committee to determine the final choice. “Some want more quality, some want the lowest price,” she says. “Installers want to meet the preferences of the groups—and not all select on price.”
Rutter then sends a request for a proposal to solar installers. Solar companies like working with United Solar Neighbors, she says, because clients are pre-screened and educated on solar energy and its benefits. The sales cycle is dramatically shortened, though Rutter tells installers the project is a “general opportunity” because participants still have the option of backing out. Installers must answer a series of detailed questions about pricing, service, hiring practices, local experience, whether they have worked in the community, and other matters.
Rutter calls references for installers and makes sure they are properly registered with state authorities. “We want installers to cover their costs and earn a profit, but we also want participants to understand how the prices were determined,” Rutter says. “We’ll ask if a homeowner has a particularly steep roof, or needs an electrical panel upgrade, or how much more a high-efficiency panel will cost.”
Each group member receives from installers an individual proposal based on their home size, electrical usage, and budget but based on the group price. Then the selection committee will meet, often for three or four hours, to choose an installer for the group. The average size of a project is 5 to 7 kilowatts (kW), which, according to the National Renewable Energy Laboratory (NREL)’s PV Watts® Calculator, would produce about 8,000-kilowatt hours (kWh) per year in places like Minnesota and New York City, and about 10,000 kWh per year in Southern California.
Though cooperative buying saves money, not all groups save at the same rate. Groups preferring higher quality will likely save less overall but end up with systems that last longer and provide more energy, Rutter says. Generally, from 33 to 46 percent of homeowners who start the process in Minnesota and had solar-ready roofs end up installing solar, she says.
Those who leave the program may decide to choose their own installers, she says, or they may not have found financing. For others, the timing wasn’t right or life, basically, got in the way. “It’s involved, and there are things I can’t do for people,” she says. “It’s a variety of things.”
Participants who opt to make their own deals with installers are welcome to do so because it helps spread solar to more customers, she says. Solar United Neighbors offers a guide to customers to do it on their own. (Clean Energy Resource Teams, a collaborative statewide organization, also has a useful Solar Energy Technology Resources site.)
Homeowners who install panels still have a few years to take advantage of solar investment tax credits. This year (2019), the tax credit remains 30 percent, allowing homeowners to write off 30 percent of the cost of a solar project. In 2020, the credit drops to 26 percent, and 22 percent in 2021 before dropping to 10 percent. “As long as you have a tax appetite you can use the tax credit,” she says.
Once the panels are installed, the electricity generated is used by the homeowners, with any excess sold to local utilities at what’s called “net metering rates.” Customers “can send back energy to the grid they’re not using during the day when they’re at work, where it will be used for the benefit of their neighbors,” Rutter said. “We work in all the utility areas of the state. Installers can deal with all the technical details of selling excess power.”